ITIL ?
The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
Benefit: ITIL Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITIL to gain better results and enhanced performance. ITIL is continuously evolving and improving and it has recently gone through an update in 2011. Out training program includes all the changes of ITIL 2011. The four levels of certification within the V3 scheme are:
- ITIL Foundation Certificate
- ITIL Intermediate Certificate - Lifecycle or Capability
- ITIL Expert Certificate
- ITIL Master Certificate
Who can attend?
There is no pre-requisites for ITIL training course
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