QUIZ...?

"The End of the Year is approaching before we say good bye to 2014 Attend 

This Quiz and test your skill, till this year end how much knowledge you gained"

QUESTION 1

Service Design emphasizes the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?

A. People, Products, Partners, Profit

B. People, Process, Products, Partners

QUESTION 2

Which of the following are the two primary elements that create value for customers?

A. Value on Investment (VOI), Return on Investment (ROI)

B. Resources and capabilities

QUESTION 3

Which one of the following is the best definition of the term ‘service management’?

A. A set of specialized organizational capabilities for providing value to customers in the form of services

B. A group of interacting, interrelated or independent components that form a unified whole, operating together for a common purpose

 

QUESTION 4

What is the act of transforming resources and capabilities into valuable service better known as?

A. Service Management

B. Resource management

 QUESTION 5

What is a RACI model used for?

A. Defining roles and responsibilities

B. Performance analysis

 QUESTION 6

Which processes review Underpinning Contracts on a regular basis?

A. Supplier Management and Service Level Management

B. Supplier Management and Demand Management

 QUESTION 7

A Service Level Agreement is?

B. An agreement between the Service Provider and their customer

C. An agreement between a Service Provider and an external supplier

QUESTION 8

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service asset and configuration management

B. Information security management

 QUESTION 9

Which of the following BEST describes a Change Authority?

A. A person that provides formal authorization for a particular type of change.

B. A role, person or a group of people that provides formal authorization for a particular type of change.

 QUESTION 10

Major Incidents require?

A. Longer timescales

B. Separate procedures

QUESTION 11

Reliability is a measure of:

A. How long a service or component can perform its function without failing

B. A measure of how quickly a service or component can be restored to normal working

QUESTION 12

Service transition contains detailed descriptions of which processes?

A. Change management, service asset and configuration management, release and deployment management

B.Change management, capacity management event management, service request management

Answers: Check Here

1.B  2.B  3.A  4.A  5.A  6.A  7.B  8.B  9.B  10.B  11.B  12.A

If your right answers are below 6 please click here