ITIL & SIX SIGMA MAGIC
- Six Sigma is a model based on formulas and calculations and focuses on the ‘how’ of improving processes whereas ITIL is more concerned with theory and guidelines to determine the ‘what’ of the processes.
- Using Six Sigma and ITIL can benefit your business through improving its activities which will help to improve your products and services.
- ITIL tells an IT organization what should be done, but it does not specify how it should do it.
For Example:
- ITIL specifies that priority should be assigned to each incident that comes into the service desk. But, it does not specify how that priority should be assigned. So with ITIL, the IT staff has to find out the details of process flow and create detailed work instructions on their own as suitable for their organization.
- Lean Six Sigma (LSS) is widely regarded as the premier state of the art process improvement
methodology. Unlike ITIL® it is a specific method – it provides proven 'road maps' for design and
improvement of products and processes that are demonstrably responsive to customer's "Critical to Quality " requirements (CTQs).
- Six Sigma is a model based on formulas and calculations and focuses on the ‘how’ of improving processes whereas ITIL is more concerned with theory and guidelines to determine the ‘what’ of the processes.
- Using Six Sigma and ITIL can benefit your business through improving its activities which will help to improve your products and services.
For Example:
- ITIL specifies that priority should be assigned to each incident that comes into the service desk. But, it does not specify how that priority should be assigned. So with ITIL, the IT staff has to find out the details of process flow and create detailed work instructions on their own as suitable for their organization.
- Lean Six Sigma (LSS) is widely regarded as the premier state of the art process improvement
methodology. Unlike ITIL® it is a specific method – it provides proven 'road maps' for design and
improvement of products and processes that are demonstrably responsive to customer's "Critical to Quality " requirements (CTQs).
